Digital Transformation

Forbes and Hewlett Packard Enterprise’s research with more than 850 C-level executives and IT leaders have uncovered how winners are digitally transforming their enterprises, now and in the future. Using more than 2,700 digital transformation scenarios, see how leaders achieve the highest ROI.

Learn from the best

Select an industry

  • All Industries
  • Financial Services
  • Health & Life Sciences
  • Manufacturing
  • Retail
  • Top Performers

Going digital usually means simultaneous implementations

When organizations go digital, they move fast and look across functions to achieve success.
Consider how your digital efforts compare to your peers.

  • 47% Have already implemented many initiatives thus far
  • 44% Are discussing digital transformation, but are not making progress
  • 5% Are discussing digital transformation, but are not making progress
  • 3% Are not pursuing digital transformation at all

Digital success is not guaranteed

Delivering on the digital transformation promise can be difficult.
Many are trying, but not all are seeing a return.

    • 10%
      Implemented and exceeded expectations
    • 31%
      Implemented and met expectations
    • 59%
      Failed to achieve expectations or the results have not yet been measured
    • 9%
      Implemented and Exceeded Expectations
    • 30%
      Implemented and Met Expectations
    • 61%
      Failed to achieve expectations or the results have not yet been measured
    • 9%
      Implemented and Exceeded Expectations
    • 30%
      Implemented and Met Expectations
    • 61%
      Failed to achieve expectations or the results have not yet been measured
    • 10%
      Implemented and Exceeded Expectations
    • 29%
      Implemented and Met Expectations
    • 61%
      Failed to achieve expectations or the results have not yet been measured
    • 10%
      Implemented and Exceeded Expectations
    • 34%
      Implemented and Met Expectations
    • 56%
      Failed to achieve expectations or the results have not yet been measured
    • 10%
      Implemented and Exceeded Expectations
    • 31%
      Implemented and Met Expectations
    • 59%
      Failed to achieve expectations or the results have not yet been measured

The six barriers to digital transformation

To achieve ROI with your digital efforts, it is essential to understand
and overcome barriers that can derail your plans

Click on the bars to discover the six barriers to ROI success.

  • 47% Complexity of the organization
  • 34% Lack of budget allocations
  • 33% Risk-averse culture
  • 29% Inability to prove basic ROI
  • 27% Legal or regulatory concerns
  • 23% Lack of appropriate skills
  • 50% Complexity of the organization
  • 38% Legal or regulatory concerns
  • 36% Risk-averse culture
  • 30% Lack of budget allocations
  • 27% Inability to prove basic ROI
  • 20% Lack of appropriate skills
  • 47% Complexity of the organization
  • 34% Lack of budget allocations
  • 33% Risk-averse culture
  • 29% Legal or regulatory concern
  • 27% Inability to prove basic ROI
  • 23% Necessary technology is not available
  • 43% Complexity of the organization
  • 34% Inability to prove basic ROI
  • 33% Lack of budget allocations
  • 31% Risk-averse culture
  • 26% Lack of appropriate skills
  • 25% Legal or regulatory concerns
  • 37% Complexity of the organization
  • 31% Lack of budget allocations
  • 28% Risk-averse culture
  • 27% Lack of appropriate skills
  • 27% Poor collaboration
  • 27% Unclear or non-existent strategy
  • 49% Lack of budget allocations
  • 39% Risk-averse culture
  • 35% Lack of appropriate skills
  • 26% Legal or regulatory concerns
  • 25% Inability to prove basic ROI
  • 25% Lack of appropriate skills

As digital grows, investments vary

While most organizations are expecting to do more digital transformation in the future, investments plans can vary by company and industry.

  • Significantly more investment into digital transformation
  • Somewhat more investmeent into digital transformation
  • Same or Less investment into digital transformation

Going big generally increases your chances of success

A holistic approach and implementation to digital transformation from a corporate level, rather than
a project or ecosystem level, generates better results.
Data below represents combined industry data.

  • Project-based

    Small scale or a complete project for small workgroup

  • Big ecosystem

    To support a department, office location or a key function in the organization

  • Corporate initiative

    Organization-wide and large-scale in nature

  • = Failed or Not Measureable
  • = Met Expectations
  • = Exceeded Expectations

Top ROI performers sequence digital differently

There are many choices for how and where to move forward in your digital transformation. Forbes and HPE's research and simulations discovered the top three investment areas to improve ROI with digital. Data below represents combined industry data.

  • 1
    Customer service
  • 2
    Automate systems
  • 3
    Improve collaboration
  • 1
    Customer service
  • 2
    New offerings
  • 3
    Automate systems
  • 1
    Automate systems
  • 2
    Modernize everything
  • 3
    Improve collaboration
  • 1
    Automate systems
  • 2
    Customer service
  • 3
    Improve collaboration
  • 1
    Customer service
  • 2
    Customer retention
  • 3
    Improve collaboration
  • 1
    Customer service
  • 2
    Automate systems
  • 3
    Improve collaboration

Digital transformation funding varies

Funding for digital transformation can come from different sources. Understanding where and how your peers gain funding can give you insights into how you pay for your efforts.

  • 50% Operational budget

    Initiative funding will be provided from the Operational Budget

  • Unsure
  • 45% Capital

    Initiative funding will be provided from a Capital Expenditure

  • 50% Operational Budget

    Initiative funding will be provided from the Operational Budget

  • 45% Capital

    Initiative funding will be provided from a Capital Expenditure

Digital transformation brings personal benefits

Successful digital transformation efforts help leaders gain advantages to better their business and careers.

  • 48%
    Finding ways to save money
  • 48%
    Exploring new ideas
  • 47%
    Finding ways to become more profitable
  • 48%
    Time Exploring New Ideas
  • 46%
    Time to Find Ways to Save Money
  • 41%
    Time Becoming More Profitable
  • 54%
    Time Exploring New Ideas
  • 51%
    Time Becoming More Profitable
  • 48%
    Time to Find Ways to Save Money
  • 51%
    Time to Find Ways to Save Money
  • 47%
    Time Exploring New Ideas
  • 46%
    Time Becoming More Profitable
  • 50%
    Time Becoming More Profitable
  • 47%
    Time to Find Ways to Save Money
  • 42%
    Time Understanding Customers Needs
  • 48%
    Time to Find Ways to Save Money
  • 48%
    Time Exploring New Ideas
  • 47%
    Time Becoming More Profitable

Security sits at the heart of digital transformation

In a digital world where security needs to be a primary concern, it is imperative to know how to best integrate security into your transformation initiatives.

See the top security initiatives for your organization’s desired outcome. Initiatives that were ranked as equally important are designated as ties

Select your digital focus
  • Improve collaboration
  • Get IT focused on revenue
  • Better/faster new offering
  • Customer retention
  • Outsource for speed
  • Automate systems
    • Improve
      Collaboration

    • 1st
      An assessment of the potentially changing risks for information privacy and security (for example new policies/procedures)
    • 2nd
      Application of more advanced security solutions (Malware, virus, worms, Trojan)
    • 3rd
      New or altered design for our overall or key elements of our network security architecture
    • Get IT focused
      on revenue

    • 1st Tie
      An assessment of the potentially changing risks for information privacy and security (for example new policies/procedures)
    • 1st Tie
      Identity management solutions including hardware, software and services
    • 2nd Tie
      More resources and investments in security for business continuity issues
    • 2nd Tie
      New or altered design for our overall or key elements of our network security architecture
    • Better/faster
      new offering

    • 1st
      An assessment of the potentially changing risks for information privacy and security (for example new policies/procedures)
    • 2nd
      More resources and investments in security for business continuity issues
    • 3rd Tie
      Identity management solutions including hardware, software and services
    • 3rd Tie
      Application of more advanced security solutions (Malware, virus, worms, Trojan)
    • Customer
      retention

    • 1st
      Identity management solutions including hardware, software and services
    • 2nd
      More resources and investments in security for business continuity issues
    • 3rd Tie
      An assessment of the potentially changing risks for information privacy and security (for example new policies/procedures)
    • 3rd Tie
      Application of more advanced security solutions (Malware, virus, worms, Trojan)
    • Outsource for
      speed

    • 1st
      Identity management solutions including hardware, software and services
    • 2nd
      An assessment of the potentially changing risks for information privacy and security (for example new policies/procedures)
    • 3rd Tie
      More resources and investments in security for business continuity issues
    • 3rd Tie
      New or altered design for our overall or key elements of our network security architecture
    • Automate
      systems

    • 1st Tie
      An assessment of the potentially changing risks for information privacy and security (for example new policies/procedures)
    • 1st Tie
      Identity management solutions including hardware, software and services
    • 1st Tie
      Application of more advanced security solutions (Malware, virus, worms, Trojan)
    • 1st Tie
      More resources and investments in security for business continuity issues

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Building the Right Digital Transformation Journey

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  • Option 1
  • Option 2
  • Option 3
    • Outcome One
    • Outcome Two
    • Outcome Three

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    • One
    • Two
    • Three

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    • Outcome Five
    • Outcome Five
    • Outcome Five

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How to Think About ROI

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Overall

Departments With the Best ROI

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Which Solutions Match Best to Each Outcome

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  • Outcome 1
  • Outcome 2
  • Outcome 3

Key Solutions for Each Outcome

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  • Outcome 1
  • Outcome 2
  • Outcome 3
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Key Solution Bundles for Digital Transformations

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  • Solution 1
  • Solution 2
  • Solution 3
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Winning Differs by Size Investment

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  • Outcome 1
  • Outcome 2
  • Outcome 3
    • Project 1
    • Project 2
    • Project 3
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    • Project 1
    • Project 2
    • Project 3
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    • Project 1
    • Project 2
    • Project 3
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