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Reduce Friction in Customer Interactions

The Future of Enterprise Services

Eric Harmon talks about how meeting the needs of an ever-changing marketplace will unlock untapped potential.

Go for Boring: For Business Success, Make IT a Snoozer

Boring IT lets you focus on exciting business ideas.

6 Unexpected Examples of Big Data’s Big Reach

These use cases might surprise you.


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Taking the Creep Factor Out of the Big Data Customer Experience

How does an enterprise avoid spooking the very customers it seeks to engage? It isn’t easy.

Big Data is Watching: Why Location-Based Services Are the Future of Customer Engagement

There's much to be learned from the location-based technologies that enabled fans to experience Super Bowl...

Keeping Up With the Customers: 10 Tenets for Financial Institutions

Banking customers have high expectations. Here are 10 rules financial institutions must follow for competitive success.

Small Screen, Big Deal: Mobility is a Calculated Risk You Can’t Ignore

Enterprises that fail to implement mobile strategies will lose customers. And...

What’s App With That: 3 Ways Mobility Boosts Business

Mobile apps provide another channel for businesses across industries to capture market share.

Driving Competitive Edge Through Predictive Customer Support

Is it possible for the enterprise to anticipate customer complaints before...

3 Years, 3 Things—What Financial Services Sector Executives Need to Know

New entrants and some old-line brands are transforming how customers interact...